Rental Terms

Your rental:

a. All parcels are sent tracked and insured. We email you a dispatch note with tracking details. Please keep the box the machine arrives in, ready for returning the machine at the end of your rental. Please note that USA rentals are to be returned to our Delaware address.

b. The term of rental only starts when you receive it. The rental period is in calendar months, so for example, for a 3 month rental received on 10th June, we would send you a ‘renew or return email’ on the last day of your rental 10th September. This ensures that you get 3 full months of treatment of the EXOGEN® machine. Included in the ‘renew or return email’ are the return details. If the machine is not returned within the agreed period (we allow 14 days grace at the end of the rental period) then your deposit may be reduced.

c. When the EXOGEN® machine has been received by us and has been successfully checked over then the deposit will be repaid.

d. The recommended treatment frequency is a single 20 minutes treatment per day. The EXOGEN® machine we supply will be capable of completing the rent period if used for 20 minutes a day. However if the EXOGEN® is used more than once a day it may not fully complete the rental period.

e. The EXOGEN® machine has a counter that shows how many full and partial treatments have taken place.

f. If multiple breaks require multiple treatments per day, then to ensure the EXOGEN® will complete the period of rental (as the machines are battery powered) it is recommended that you contact us to check whether you need to rent multiple EXOGEN® machines (at an offered discount of 10% for any additional machines rented).

g. As long as the fracture is stable and the fracture gap is no more than 10mm, the Exogen® machine is an option in all cases for use by persons that are 18 years or older and skeletally mature, excluding skull and spine (vertebra) fractures.

h. EXOGEN® Ultrasound Bone Healing machines stimulate the body’s natural healing process, using safe, painless ultrasound waves to activate cells near the site of the break. Low Intensity Pulsed Ultrasound (LIPUS) is a non-invasive, painless treatment, generating less than 1°C. 

By using this site, you are deemed to agree to these terms:

  1. ultrasoundbonehealing.co.uk is a general information website and not a substitute for medical care or advice.

  2. Please note we only supply addresses in UK, EU & USA.

  3. We take all efforts to ensure the information on the site is accurate; however, we cannot warrant the accuracy of the information and cannot be held liable for any use or reliance you may make of or put on it.

  4. ultrasoundbonehealing.co.uk is not liable for any damages or expenses that result from anyone using it.

  5. This site links to other external sites. ultrasoundbonehealing.co.uk has no responsibility for the content of those sites and has no liable for any damages or injury resulting from the content.

  6. It is the responsibility of the users of this site to adequately protect themselves from viruses, Trojans, worms or other malicious or damaging objects. ultrasoundbonehealing.co.uk is not liable for any loss which results from access to our site.

  7. We reserve the right to change our website terms at any time. (These changes will be effective once published on this page.)