FAQ’S

1. Delivery Details

All parcels are sent tracked and insured. We email you a dispatch note with tracking details. Please keep the box the machine arrives in, ready for returning the machine at the end of your rental. Please note that USA rentals are to be returned to our Delaware address.

2. Return of Exogen® Machine

Your rental begins the day you receive the EXOGEN® machine and we will send you a ‘renew or return email’ on the last day of your rental. Included in the ‘renew or return email’ are the details that we ask you to return the machine, safely packaged, via an insured, tracked and signed for service.

3. Deposit

When the EXOGEN® machine has been received by us and has been successfully checked over then the deposit will be repaid.

4. Extension to Rental

In UK & EU for extension to your rental period please see www.ultrasoundbonehealing.co.uk/shop-uk/rental-of-exogen-additional-month
In USA for extension to your rental period please see www.ultrasoundbonehealing.co.uk/shop-usa/rental-of-exogen-additional-month

5. I have health insurance cover can I claim the cost from them? 

The cost of a latest models of single use Exogen® machines are Exogen®150 (£1500+VAT and 150 single daily treatments) Exogen®250 (£2562.50 +VAT and 250 single daily treatments). Your insurer may pay this, although you will probably need to pay an excess - contact your insurer for information. A new EXOGEN® machine although visually updated gives exactly the same treatment as the EXOGEN® machine which we offer for rent - as that treatment is what the NICE and FDA have approved. The excess for a new EXOGEN® machine maybe more than the cost of our rental EXOGEN® machines.

6. More Details About The Exogen® Machines We Offer For Rental

  • The Exogen® models that we offer for rental are reconditioned to as new condition.

  • Our Exogen® machines offer the same NICE & FDA approved ultrasound bone healing technology as a new Exogen® model.  

  • Exogen® (originally made by Smith & Nephew and now made by Bioventus LLC) ultrasound bone healing devices seem to have always been sold as single treatment/user only.  Rather like a course of antibiotics where you take all the antibiotic medicine prescribed just for you.  So from the earliest Exogen® 2000 through to the Exogen® 4000 + and then to the latest model, Exogen® expected the patient to dispose of the ultrasound healing device when they were better or when the Exogen® model ran out of treatments.