Customer Privacy Policy 

Wizard Web Limited trading as EXOGEN® RENTAL is committed to respecting and protecting our customer’s privacy. We only use the information that we collect about you lawfully in accordance with the GDPR and Data Protection Act 2018.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our shopping on our website, you’re agreeing to be bound by our current policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@wizard-web.co.uk

We are Wizard Web Limited - Registered in England - Company No: 6800158  Vat No: 946852873.

How and when do we collect information from you?

We obtain information about you when you make a purchase from our website. The personal information we collect include your name, address, email address. When you make a purchase from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

– process orders or refunds that you have submitted

– seek your views or comments on the services we provide

– notify you of changes to our services

We have to have a legal basis for holding and using your information.  Where we need your information to provide you with goods or services that you have enquired about or have bought from us, the legal basis is a contractual necessity.  Where we use your information to keep you informed about our Company and our products, we believe that this is in our legitimate interests.  We are careful to ensure that neither the frequency nor the content of the information we send to you will harm your data security or your privacy rights and you will always have a clear and easy to follow option to unsubscribe from further messages.

We only obtain, use and retain personal information that is relevant to the purpose that we require it.  We will delete your information when you ask us to or when we no longer have a need to retain it. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We will not sell or rent your information to third parties, or share your information with third parties for marketing purposes. However, we do have Third Party Service Providers working on our behalf:

When you are using our secure online payment pages, your transaction is processed by a third party payment processor (Stripe), who specialise in the secure online capture and processing of credit/debit card transactions.  If you have any questions regarding secure transactions, please contact us.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at on info@wizard-web.co.uk

Security precautions in place to protect the loss, misuse or alteration of your information.

Because your on-line security is our highest priority, Wizard Web Limited uses Stripe as our payment gateway to process on-line payments. These are the most secure, innovative and state of the art Internet solutions provider for its clients, with its e-commerce payment and security services among the most advanced in the industry. Security includes: credit/debit card details secured within 128-bit encrypted sessions and sensitive information stored on a heavily encrypted database that is protected by multiple government approved firewalls. Wizard Web Limited does not hold sensitive information on our site. Should anyone gain unauthorised access to our database, no credit card details or other sensitive information are held on our site. For more information, please visit:

Stripe: https://stripe.com/guides/general-data-protection-regulation

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Policy

We keep this Policy under regular review. This Policy was last updated in June 2018.